Organize
Bring structure to projects, tasks, documentation, and workflows.
Pearl Virtual Support
Behind every smooth operation is someone keeping the moving pieces together.
I help growing businesses organize projects, coordinate campaigns, support customers, manage workflows, and keep important tasks moving from idea to completion.
Project & Operations VAMarketing Operations SupportCustomer Support
OPERATIONS OVERVIEWLive
This weekEverything is moving.
82%PROJECTS064 on track
CAMPAIGNS042 ready
FOLLOW-UPS08Today
Campaign ApprovalComplete
Translation CompleteComplete
QA ReviewIn progress
Customer Follow-upIn progress
PROJECT ON TRACKLaunch campaign
QUALITY ASSURANCE Review passed
WEEKLY REPORTReady to share
PV
Based in the Philippines
Supporting teams worldwide
Meet your operations partner
Hi, I'm Pearl.
I'm a Project & Operations Virtual Assistant with a background in Marketing Operations, Customer Support, Quality Assurance, project coordination, and workflow management.
I have spent years working in fast-paced corporate and customer-facing environments where deadlines, communication, accuracy, follow-ups, approvals, and coordination matter.
I help businesses bring structure to their day-to-day operations so important tasks don't fall through the cracks.
PL
Calm coordination.
Reliable follow-through.
Your focus, protected
You focus on growing the business.
I'll keep the moving pieces organized.
From projects and campaigns to customers, approvals, documentation, and follow-ups, I create structure behind the scenes so your team can move forward with clarity.
Support
Provide reliable customer, administrative, and operational support.
Move forward
Track progress, follow up on action items, and help projects reach completion.
Services
How I can support your business
Flexible, dependable support for the work that keeps your business running—and growing.
Project coordinationTask trackingWorkflow managementDeadline monitoringStatus trackingFollow-up managementCross-functional coordinationDocumentation managementApproval coordinationEscalation handlingSOP documentation
Campaign coordinationCampaign creation supportEmail campaign supportPush notification supportIn-app campaign coordinationCampaign schedulingApproval trackingTranslation and localization coordinationTesting coordinationQA supportCampaign documentationReporting supportTimeline tracking
Email supportInbound customer supportOutbound follow-upsCustomer inquiriesEscalation handlingCRM managementCustomer communicationClient coordinationConflict resolutionProfessional email communication
Email managementData entryData managementDocumentationFollow-upsCalendar and scheduling supportTask organizationProcess documentationFile organizationReporting supportCRM updates
Professional experience
Experience that goes beyond virtual assistance
A career shaped by customer insight, quality standards, disciplined processes, and cross-functional delivery.
01Customer Support
02Subject Matter Expert
03Quality Assurance
04Marketing Operations / Process Specialist
Current / Primary Experience
Process Specialist
Marketing Operations
Coordinating the details, stakeholders, and quality checks behind campaigns across email, push notifications, and in-app channels.
This progression means I understand more than the task in front of me.
Customer experienceQualityProcessesOperationsTeam coordinationReportingEscalationsCampaign delivery
Previous Experience
Customer Service & Sales
Telecommunications industry
- Inbound calls & customer service
- Billing and account support
- Sales and upselling
- Conflict resolution
- Customer communication
Previous Experience
Virtual Assistant & Administrative Support
Supporting US-based businesses
- Technician dispatch & scheduling
- Quotes, bookings & follow-ups
- Inbox and cleaning schedule coordination
- Accounts receivable & invoice follow-ups
- Payroll reconciliation & SOP creation
- Machine logistics & order processing
Capabilities
Built for the details. Focused on the outcome.
Technical & Operations
CRM Management
Quality Assurance
Reporting & Data Analysis
Data Management
Process Documentation
Project Tracking
Campaign Support
Customer Support Systems
Administrative
Project Coordination
Task Management
Workflow Management
Documentation Management
Status Tracking
Follow-up Management
Approval Coordination
Communication
Customer Service
Professional Email Communication
Client Communication
Stakeholder Coordination
Cross-functional Coordination
Active Listening
Conflict Resolution
Escalation Handling
My toolkit
Tools I work with
Google WorkspaceSalesforceAsanaFigmaChatGPTAI Productivity ToolsDexterGammaLaunchTaskflowGoogle WorkspaceSalesforceAsanaFigmaChatGPTAI Productivity ToolsDexterGammaLaunchTaskflow
Currently expanding my toolkit
TrelloLearningClickUpLearningNotionLearningHubSpotLearning
Selected work & projects
A closer look at how I create clarity
A growing collection of workflows and operational systems. Detailed case studies and project media can be added as the portfolio develops.
01Brief
02Setup
03Approval
04Translation
05QA
06Testing
01 / Marketing Operations
Campaign Coordination Workflow
A controlled delivery path from brief to performance reporting.
01Backlog
02In progress
03Review
04Follow-up
05Complete
02 / Project Management
Project Management Board
Clear ownership, priorities, deadlines, status, and next actions.
01Triage
02Label
03Prioritize
04Respond
05Follow up
03 / Administrative Support
Email Management System
A calm inbox structure built around priority and reliable follow-through.
01Inquiry
02Review
03Resolution
04Escalate
05Follow-up
06Closed
04 / Customer Support
Customer Support Workflow
A consistent route from first inquiry to confident resolution.
01Review
02Find gap
03Root cause
04Improve
05Track
05 / Quality Assurance
Quality Assurance Process
A repeatable improvement loop that turns gaps into stronger outcomes.
How I work
What it's like working with me
Understand
I learn your goals, workflow, priorities, tools, and current challenges.
Organize
I create structure around projects, tasks, documentation, and communication.
Support
I coordinate, follow up, track progress, and help manage day-to-day operations.
Move forward
I help keep tasks, projects, customers, and campaigns progressing toward completion.
Why work with me
Experience you can feel in the way the work gets done
Customer-facing experienceCorporate operationsMarketing campaign coordinationQuality assurance backgroundCross-functional coordinationProcess-oriented thinkingStrong communicationDetail-oriented executionReliable follow-upAdaptability
The right fit
We may be a great fit if...
You need someone who can see the details, understand the bigger picture, and follow through without constant direction.
Growing businesses
Busy founders
Marketing teams
Operations teams
Digital agencies
Technology companies
Professional service providers
Coordinate projects
Keep tasks moving
Follow up with stakeholders
Support customers
Organize workflows
Manage documentation
Track approvals
Support campaigns
Handle operational details
My work philosophy
I don't just complete tasks.
I help create clarity around them.
My strength is connecting the details—and helping make sure the right things move forward at the right time.
People•Tasks•Deadlines•Customers•Approvals•Campaigns•Follow-ups
Let's work together
Need an extra pair of hands
behind your operations?
Let's talk about where your business needs more structure, support, and follow-through.
Start a conversation
Tell me what needs to move forward.
Share a little about your business, the support you need, and where the work is getting stuck.
Pearl
va.lavlheepearllemi@gmail.comProject & Operations VA
Marketing Operations Support
Customer Support